Best Quality Skype Recorder

Frequently Asked Questions

If you would like a super-quick answer to your question, rather than waiting to get a response from the team, then please look through our FAQs section! As we constantly add in the most frequently asked questions, the vast majority of common questions and their answers will be listed here.

Alternatively you can contact us through our contact form.

General Questions

What is Skype Recorder?

Skype Recorder is a Windows application which can help users to record Skype calls in high-quality audio and video formats. It is an all-in-one Skype recording tool for users to take audio notes, enhance the customer service of call center, launch a Skype interview and perform parental controls.

Skype Reocrder concentrates on high-quality Skype call recording. It automatically starts along with Skype, record Skype chats just when they get through. It saves Skype recordings in high quality audio and video files. It supports parental control features to help those parents to take care of their kids. It supports to monitor remote Skype calls and upload the recordings to a web server.

What are the system requirements?

Windows XP, Vista, 7 and 8 (8.1), both 32-bit and 64-bit system
Free disk space: 1GB
512MB RAM
Skype v3.2 or later

Is Skype Recorder Mac compatible?

Yes, we have a Mac version Skype Recorder. Please see Mac Skype Recorder.

Does Skype grant your Skype Recorder any certification?

Yes. Skype has granted its certification to AthTek Call Recorder for Skype in June 2012, and allowed us to sell this application in Skype App Directory.

What can Skype Recorder be used for?

Skype Recorder is good at Skype call recording, and it can be used for taking notes of a call, customer service of call center, Skype interview and parental control.

How much does full function Skype Recorder cost?

The full price of Skype Recorder Pro PC_bind_License is only US$ 29.95.
The full price of Skype Recorder Pro ID_Bind_Lincese is only US$ 29.95.
The full price of Skype Recorder Lite is only US$ 15.

What is the difference between ID_Bind_License, PC_Bind_Linces and Lite license?

ID-License: license will be associated to specified Skype Account ID. You are allowed to use AthTek Call Recorder for Skype on any computer you can use with the Skype account. You will be asked to provide the Skype ID for authorization. Get my ID-License now.
PC-License: license will be associated to specified computer. You are allowed to use AthTek Call Recorder for Skype with multiple Skype accounts on the computer. You will be asked to provide the PC Code for authorization. Get my PC-License now.
Lite License: lite license is special for Skype Recorder lite version. It can only work on Skype Recorder Lite version. Except that, Lite License is something like the ID Bind License. You will be asked to provide your Skype ID for authorization.

How can I use this for Skype parental control?

If you want to use Skype Recorder for parental control purpose, you must be able to 1) login Skype with your kids' account and install AthTek Call Recorder for Skype on that computer. 2) Allow the access on your kid's Skype (first time run only). Then you would be able to use Silent Mode (stealth mode, invisible from the screen) to record your kids' Skype calls and keep them under parental control.

Can your Skype Recorder work with multiple Skype users on a same machine?

It depends. If you have bought a PC- License and authorized it to the computer, you would be able to use Skype Recorder with multiple Skype accounts on this computer. If it was an ID-License, only the registered Skype ID/account can use Skype Recorder for voice and video recording..

I cannot find where to buy Skype Recorder lite license.

Scroll down the page of Skype Recorder lite, then you will find the purchase button.

How to upgrade my Skype Recorder lite license to the Pro one?

You need to pay $19 update handling free to upgrade your license. Click here to upgrade my license now.

What is the differences between Skype Recorder Pro and Lite?

Skype Recorder Lite Version is the simplified version of Skype Recorder Pro. It has a smaller dash board and you can change the background color of it. Skype Recorder Lite removed some seldom used functions like record upload, auto answer, etc.

Can I suggest additional features for Skype Recorder?

You can fill in the contact form with your suggestion for features that you would like to use in Skype Recorder.

Will you offer discount if I purchase both ID and PC Bind Licenses?

Absolutely yes. You will get 50% OFF for the second license in the same order of Skype Recorder. This means you will save about $15 from the original price of Skype Recorder, and get both ID_Bind_License and Machine_Bind_License for only $45. Contact us to ask for the invoice.

Download Questions

Where can I download Skype Recorder from?

Free to download Skype Recorder Pro from here.

Free to download Skype Recorder Lite from here.

How can I know I am downloading a latest version?

Basicly, if you are downloading Skype Recorder from our official website directly, it would be the latest version. Or you can check the upgrade history here to find if you downloading is the latest one.

Where to download an old version of Skype Recorder?

We keep the old versions on our server. You are allowed to find and download them from here for free.

How do I reinstall or re-download Skype Recorder?

Please follow the following steps below to re-install your Skype Recorder software:

  1. Make sure that Skype Recorder is not open on your computer.
  2. Download the latest version for free. You can download either the zipped installation file or the executable installation file.
  3. If you downloaded the zip file, extract it after downloading and then double-click the executable file to install Skype Recorder. If you downloaded the executable file, simply double-click it to start the installation.
  4. Follow the prompts during the installation.

How do I uninstall Skype Recorder?

To uninstall Skype Recorder from your computer, go to Start > All Programs > Skype Recorder > Uninstall Skype Recorder.

Technical Questions

How to use the video recording function of your Skype Recorder?

Once you have started a Skype video call, Skype Recorder will record the video automatically. Otherwise you can also start the video recording manually. Press the video button, Skype Recorder will record the whole screen as default settings. If you want to record specified window, you need to drag and drop the video button on that window, then you would be able to record video of that window.
Skype Video Recorder

Tips:
1. you can also configure the video recording functions by clicking on the down arrow next to video button.
2. set a hotkey will greatly help you to switch on/off the video recording.

What is video encoder? Where I can download video encoder?

A video encoder may be capable of capturing, compressing and converting audio/video (quote from WikiPedia). You can search video encoder and download them to your PC from here. As always, we would like to recommend some video encoders for you to record Skype calls felicitously:

Video Encoder Quality Length Download Free
VideoLAN x264 CODEC low long Download Free
ffdshow fine fine Download Free
xvid (included to Skype Recorder since v5.8) high short Download Free

The interface of Skype Recorder has disappeared, what to do next?

There are kinds of reasons which can prevent the interface showing on desktop. Please try to rescue it as follow:

Step.1 right click on Skype Recorder on system tray, unselect "Silent Mode", restart Skype Recorder.

Step.2 try hot heys "Ctrl + Alt + I" or "Ctrl + Alt + L"

Step.3 fully uninstall Skype Recorder, then clean and compact the registry of your system. Reinstall AthTek Call Recorder for Skype to your computer.

An unhealthy system registry may contain thousands of errors, and it will lead to system errors, as well as to pull down your system speed. We recommend to clean and compact the registry of your system monthly, to keep your system under healthy condition. Please find a way to clean your system errors. If you want to use our AthTek RegistryCleaner to do this, please go to Best RegistryCleaner to find your solution!

How to cope with the message "You don't have permission to save record file"?

Please right click on the Document folder and follow Properties > Security. Find and choose the account name you are using, then click Edit button. Select all the listed options to enable your account to fully control the files under D:\Preston\Documents\... then click OK to finish. Restart Skype Recorder and you will be able to save recording files to default folders.

How to connect Skype Recorder to my Skype?

If it is the first time you run Skype Recorder, you will be asked to allow access on your Skype. Click "Allow access" to get the Skype Recorder connected to your Skype.

Connect Skype Recorder

Does the Skype Recorder software record audio from Skype video calls?

Yes, the Skype Recorder can record audio from a Skype video call. You can use the free trial to try recording audio from a video call.

How to start my Skype when Skype Recorder runs?

Open the option board, you can find it in General Settings.

How to record Skype calls automatically/Manually?

Open the option board, you can find it in Audio Settings.

How to record both side of a Skype call?

Open the option board, you can find it in Audio Settings.

How to configure the audio saving path?

Open the option board, you can find it in Audio Settings.

configure saving path

How to use the silent mode (stealth mode)?

Open the option board, you can find it in Advanced Settings. Check the "Run Silent Mode When Starts" option, and click OK. You'd better set a hotkey to it, so as to revive Skype Recorder whenever you want.

secretly monitoring skype

How to remotely monitor Skype calls?

The new Skype Recorder enables you to upload your Skype calls to the web server automatically, and you can use this feature in remote Skype monitoring. Follow "Tools" -> "Options..." -> "Uploader", you will be asked to input the FTP info of the web server if you have. Input it and both the audio and video recordings will be uploaded to the web server automatically.

remotely monitor skype call